Terms and Conditions, Delivery Policy & Privacy Policy

Welcome to VapeCityDXB. By accessing or using our website vapecitydxb.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

General

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please do not use our website.

Eligibility

You must be at least 18 years old (or the legal vaping age in your region) to access and purchase products from VapeCityDXP. By using our website, you confirm that you meet this requirement.

Products and Orders
  • All products listed on our website are subject to availability.

  • We reserve the right to refuse or cancel any order for any reason, including but not limited to pricing errors, fraud detection, or product availability.

  • Order confirmation will be provided via email or phone after successful processing.

Payments
  • All payments made on VapeCityDXP are secure and encrypted.

  • We accept multiple payment methods, including credit/debit cards and mobile banking.

  • In case of payment failure, your order will not be confirmed.

Delivery Policy
  • We offer same-day or next-day delivery only within Dhaka City for selected items and vendors.

  • Orders confirmed before 10:00 AM will be considered for same-day delivery, depending on stock and location.

  • Delivery will be made up to the ground floor of the provided address, depending on road access.

  • VapeCityDXP reserves the right to accept or cancel any delivery request without prior notice.

Returns and Refunds
  • Returns are accepted within 3 days of delivery for defective or wrong items only.

  • Products must be unused and returned in original packaging.

  • Refunds will be processed after verifying the return request and receiving the returned product.

  • We do not offer refunds on used or damaged products caused by the customer.

User Account
  • You are responsible for maintaining the confidentiality of your account credentials.

  • Any activity under your account is your responsibility.

  • VapeCityDXP reserves the right to suspend or terminate accounts for misuse or violation of policies.

Privacy Policy

Our Privacy Policy governs how we collect, use, and protect your personal data. By using this site, you consent to the collection and use of information as per our Privacy Policy.

Intellectual Property
  • All content on VapeCityDXP, including logos, images, text, and product listings, is the property of VapeCityDXP.

  • No part of this website may be copied, modified, or used without our written permission.

Prohibited Uses
  • You may not use our products or services for any illegal or unauthorized purpose.

  • We reserve the right to block access to any user found misusing the website or breaching these terms.

Changes to Terms

VapeCityDXP reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website signifies your acceptance of any changes.