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Overview

Apply on Hardware only (E-Juices are not exchangeable under any reason), The returned goods or products will be verified together within 7 days with the receipt and the goods should also present to be in a good condition, the item should be in the original condition in the original packaging. We will be inspecting the returned items and this process will take between 10 to 20 days from the day we receive the items.
In case the good or product has been used or damaged by the customer, there will no refund for the purchase.
Once we check and confirm the goods or products claimed the issue, customer will Received their refund within 5 days after the confirmation.
please email our Customer Service Team.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

DELIVERY INFORMATION

We are currently offering free delivery for Dubai on all orders over 300 AED

All These Rules are only Applicable if there is no public holiday. You will get your order after public holiday really sorry for inconvenience.

Same Day

Orders delivered until 8PM Same day -Dubai (We have the right to cancel same day delivery upon driver availability)
Cut-Off time of 6PM and Special rates apply

Next Business Day

Orders delivered until 9PM Next Business Day.

Delivery in all over Emirates

The delivery option is available 6 days a week.

The next day delivery option is available for orders placed between 10 am and 6 pm.

After placing the order, you would receive a WhatsApp msg or phone call from our courier team to ensure on-time delivery to the correct location. For any further enquiries or requests, you can contact us